Our Providers

Charlene Cross
The founder and owner of Cross Connects. Charlene Cross is a LCSW provider who has provided therapeutic services across NY state for over 15 years. Charlene is dedicated to bringing more services and support to those communities in need, including her local community in the Catskill Mountain Area. Charlene provides supervision and support to all Cross Connects Clinicians’ to ensure their needs are met. Charlene believes “when you give good quality support to your providers, they provide good quality support to our clients.” Charlene continues to work with a broad list of populations such as Geriatrics, Memory Care, Caregivers/Providers, Prenatal and Postpartum Support, Professional/Work support, Adults, Grief and loss, Substance Use, Couples, SPMI, Children, Families and will soon be providing Ketamine Assisted Therapy through Journey Clinical. “The best way to provide treatment is to recognize we are all human, with human emotions, and in need of help sometimes- as we all do. We focus on taking the time to provide a service geared specifically for those individualized clients- as they deserve it.” Charlene continues to carry a caseload of clients to continue her passion and support of her community, while also working towards widening the scope of practice for the organization.

Victoria Smith
Victoria Smith is an LMSW looking forward to connecting with you and finding the support you need. Among other topics, she offers support for anxiety, depression, self-esteem, trauma-related issues, LGBTQIA+, grief, and life transitions. She values providing a safe space to teens and adults through listening, empathy, compassion, and open communication to support your growth and healing journey. With experience ranging from outpatient clinics to hotline counseling and reentry programs, Victoria’s therapeutic approach incorporates elements of CBT, DBT, motivational interviewing, trauma-informed care, psychoeducation, and supportive therapy.

Kaylee Stone
Kaylee Stone is a mental health professional specializing in anxiety, depression, sports counseling, relationship issues, and transitional life periods. With a passion for empowering individuals, Kaylee meets her clients where they are in their journey, helping them navigate life’s challenges through the utilizing of CBT, motivational interviewing, and more. With a background in athletics, Kaylee brings a unique perspective to her work, understanding mental health struggles athletes may experience. Her experience with both adolescent and adult clients allows her to connect deeply, ensuring that everyone feels heard and supported in their personal growth. Kaylee’s commitment to mental wellness and her ability to create a safe, nurturing space make her a trusted advocate for those seeking to overcome obstacles and thrive.

Marissa Collins
The challenges of daily life can often be daunting leading us to feel “stuck.” Therapy is a process in which you can work through your challenges in a supportive environment. As a Licensed Masters Social Worker, I am here to work with you to develop the tools to create a fulfilling life. I believe that our most difficult experiences can offer us the best opportunity for our personal growth. I work with adolescents and adults. I have experience working in medical and psychiatric hospitals, outpatient mental health clinics, and telehealth-based psychotherapy in a group practice. I create a safe space for individuals to speak about difficult issues. I utilize evidence-based practices such as CBT (Cognitive Behavioral Therapy), DBT (Dialectical Behavioral Therapy), Person Focused Therapy, and Solution Focused Therapy. I am a certified yoga instructor and reiki practitioner. I incorporate aspects of mindfulness and movement into my practice. I have extensive experience working with symptoms of Depression, PTSD, Grief and Loss, Life Transitions, Mood Disorders, and anxiety disorders.

Julie Lovenberg
I am a Licensed Social Worker with a background working with survivors of domestic and sexual violence and LGBTQIA++ individuals and their families. Creating a collaborative and welcoming space where people can be their authentic selves is something I strongly value in the therapeutic setting. If you find yourself feeling overwhelmed, struggling from recent life changes, noticing that your emotions feel “too big”, or even just feel too hard on yourself in general, we could be a great fit for each other. Together, we will work to build on your strengths and identify key areas of growth.

Susan Carpinelli-Linfoot
With 30 years of experience as a dedicated Social Worker, I have had the privilege of serving individuals and families across a broad spectrum of settings—including chemical dependency treatment, trauma recovery, marriage and family counseling, adolescent and youth services, grief and loss support, medical environments, and school systems. Grounded in a family systems approach, my practice focuses on empowering individuals by fostering self-esteem, resilience, and personal growth. My passion for this field runs deep, and I find it both an honor and a calling to walk alongside those navigating life’s most challenging moments. Every person’s story matters to me, and it is my mission to help them discover strength, hope, and healing within themselves.

Robin Carroll
Robin is a dedicated and compassionate social worker with a profound commitment to fostering positive change in individuals that she works with. With a master’s degree in social work and over two decades of hands-on experience working with individuals and families, Robin has honed her skills in addressing complex social issues and providing support to those in need. Robin’s main focus is trauma and grief and loss. Robin utilizes components of CBT, DBT, ACT, Motivational Interviewing and other supportive therapy modalities, as needed.